Do I need to get Audi Roadside Assistance?


Do I need to get Audi Roadside Assistance?

The Audi 24-Hour Roadside Assistance Program is one of the most comprehensive owner privileges Audi offers and includes many distinct advantages. When you buy an Audi from our Pfaff Audi dealership in Vaughan, you can take advantage of warranty benefits and Audi roadside assistance. It’s just another reason why Vaughan residents choose our Pfaff Audi dealership! Not only do we have a massive selection of new and pre-owned Audi vehicles to choose from, but we also offer quality customer service and a variety of ownership benefits after your vehicle purchase!  In this blog by Pfaff Audi, we talk about some of the benefits of the Audi roadside assistance program! 

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Who is eligible for Audi Roadside Assistance

All-new Audi passenger vehicles sold in Canada are covered under the Program. Duration of coverage coincides with the duration of Audi’s New Vehicle Limited Warranty. You may be asked for the following information when you need to use your Audi Roadside Assistance:

  • Your vehicle identification (VIN).
  • Year, model, colour, and license plate number of the vehicle.
  • The exact location of your vehicle (street address and nearest intersection).
  • Type of service required or a brief description of the problem.

How to arrange your Audi Roadside Assistance

It is crucial that you call 24-Hour Roadside Assistance at 1-800-411-9988 for all roadside assistance. If service is unavailable or cannot be provided, you will be authorized to call a service provider of your choice and you will be reimbursed for your out-of-pocket expenses, to a maximum of $125 for each disablement.  If you hear an emergency message inviting you to arrange your own towing when contacting our 24-Hour Roadside Assistance, please record the date and time of your call and follow the steps below:

  • Arrange your own local roadside or towing assistance.
  • Pay the local service provider or facility for services rendered, and obtain an itemized receipt indicating the amount paid, the date, and the name of the service provider.
  • Submit the original receipt(s) containing a description of services provided and your pre-service authorization number within 30 days of disablement.

Are there additional benefits?

If your registered Audi (owned or leased) is disabled because of a mechanical breakdown over 160 km from your residence address (and the repair is covered under your New Vehicle Limited Warranty), you may be reimbursed for trip interruption expenses if your vehicle cannot be made safely operable the same day. Your coverage includes reimbursement for:

  • Lodging up to $100 per day.
  • Meals up to $100 per day.
  • Alternate transportation up to $100 per day.

The Audi Roadside Assistance program can provide peace of mind to Audi owners in Vaughan. If you are considering the purchase of a new Audi vehicle in the Vaughan area, we highly suggest that you inquire about the Audi Roadside Assistance program today! You can schedule a test drive on our Pfaff Audi website as well. Additionally, at Pfaff, there’s no being handed around, no wondering if you got the best deal, and no haggling price in-person or ever. Just honest customer service that actually serves you, the customer. It’s what we like to call: the Idealership. Click here to learn more about the Pfaff Difference. 

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